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Turning Returns into Value

In the modern supply chain, the journey doesn’t end at delivery. The flow of goods back from the customer to the manufacturer—Reverse Logistics—is just as critical as the initial shipment. However, planning the logistics for your returnable products, reusable containers, end-of-lease items, and valuable recyclable items can be an arduous task. If managed poorly, returns can become a drain on resources, clogging up warehouses and eroding profit margins.

 

Hollander Storage and Moving ensures your logistics requirements are efficient and effective. We believe that reverse logistics, when managed correctly, is your competitive advantage. By partnering with us, you ensure unsurpassed customer service and reduced costs. We have this all down to a science. Our process and logistics professionals help you minimize waste, enable environmentally sound stewardship of resources, and produce real value for your stakeholders.

The Hollander Advantage

Dedicated Logistics Experts

We do not view returns as an afterthought. Our team of specialists consists of dedicated logistics experts who will build customized plans tailored to meet your unique supply chain requirements. We analyze your volume, product type, and destination to create a workflow that moves items swiftly from the field back to your control.  

Global Reach from a Central Hub

From our Chicago-based headquarters, we can support your reverse logistics program anywhere in the US or around the globe. Whether you need to recover a single medical device from a hospital in Europe or manage a nationwide recall of consumer electronics, we have the network to execute the job. As an agent for United Van Lines, we leverage global assets to provide a seamless door-to-door solution.  

Real-Time Visibility

Uncertainty is the enemy of logistics. We track every detail of your project and will provide you with daily or even hourly updates. You will never have to guess where your assets are. We can provide you with detailed order management reports or work directly within your own online portal to keep your data synchronized.  

Comprehensive Reverse Logistics Services

Our Reverse Logistics Services include a full suite of solutions designed to handle every scenario, from routine returns to critical asset recovery.

RMA Management and Depot Repair

Managing Return Merchandise Authorizations (RMAs) requires strict organization. We act as the bridge between your customer and your repair depot. We can receive defective items, validate the RMA, and route the item to the appropriate repair facility or refurbishment center. This speed ensures that depot repair items are processed quickly, improving inventory turnover and customer satisfaction.  

End of Lease Returns

Leased equipment must be returned on time and in good condition to avoid penalties. We specialize in end of lease returns, particularly for IT and office equipment. We handle the pickup, packing, and transportation of assets back to the leasing company. We ensure that serial numbers are matched and that the equipment is protected during transit to prevent damage charges.  

Medical Equipment Returns

Healthcare logistics demands a higher standard of care. We handle medical equipment returns and recycling with white-glove precision. We understand the sensitivity of moving high-value diagnostic machines and devices that may contain patient data. Our crews are trained to handle these assets safely, ensuring compliance with industry standards.  

Returnable Containers and Packaging

Sustainable supply chains rely on reusable assets. We manage the flow of returnable containers, pallets, and totes. We collect these empty assets from your customers or distribution centers, inspect them, and return them to your production facilities for reuse. This closed-loop system reduces packaging costs and waste. 

Secure Data and PII Handling

When recovering technology, data security is paramount. We handle assets with secure data that is critical, confidential, or contains Personal Identifiable Information (PII). We utilize sealed containers and controlled chain-of-custody protocols to ensure that no data is compromised during the return journey.  

Asset Recovery and Recycling

Not everything needs to return to stock. We manage Asset Recovery for items that have reached the end of their lifecycle. We assess the value of the equipment for potential resale or parts harvesting. For items with no remaining value, we provide certified recycling services, ensuring environmentally responsible disposal that keeps hazardous materials out of landfills.  

SINCE 1888 HOLLANDER STORAGE & MOVING

SINCE 1888 HOLLANDER STORAGE & MOVING

Our Reverse Logistics Process

1. Planning and Man-Hour Assessment

Our team of specialists will help you plan asset and man-hour requirements. We determine exactly how many crew members and what type of equipment are needed to recover your assets efficiently.

2. Order Management

We integrate with your systems. We can provide you with detailed order management support, receiving pickup requests directly from your customer support team and converting them into actionable logistics orders.

3. Controlled Pickups

We perform controlled/documented pickups. Our drivers verify the item count and condition at the point of collection. We can perform inside pickup, going into offices, hospitals, or retail locations to retrieve the items rather than waiting at a dock.

4. Special Handling and Disassembly

Some items cannot just be put on a truck. We provide special handling and disassembly services. If a large server rack or piece of industrial machinery needs to be taken apart to be removed, our crews have the tools and expertise to do it safely.

5. Reporting and Visibility

Throughout the process, we provide program reporting and updates. You receive confirmation when the item is picked up, when it arrives at our hub, and when it is delivered to its final destination. This asset visibility allows you to manage your inventory levels accurately.

Tips for Optimizing Your Returns Process

Define Clear RMA Policies

Ensure your customers understand your return policy clearly. Providing them with pre-printed labels or specific packaging instructions helps streamline the process before the item even reaches our truck.  

Categorize Returns Early

Try to categorize returns at the point of pickup. Differentiating between "defective/repair" and "good stock/restock" early in the logistics chain prevents unnecessary shipping and handling costs.  

Prioritize Data Security

If you are accepting returns of computers, copiers, or medical devices, assume they contain sensitive data. Work with a partner like Hollander who guarantees Data and PII security to protect your company from liability.  

Fill out the form below for a fast, free estimate on your next move.

From the Best Reverse Logistics Company

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I By providing my telephone number, I agree to receive (Account Notifications, Customer Care, Delivery Notifications) via text message from Hollander Storage and Moving at the number provided. You may opt out by replying STOP or request more information by replying HELP. Message frequency varies. Message and data rates may apply. You can review our Privacy Policy to see how your data is used.

Why Choose Hollander?

130+ Years of Experience
Weather-Ready
Transparent Pricing
Modern Fleet and Equipment
Post-Move Follow-Up

Hollander Storage u0026 Moving is proud to serve all of Chicago and its surrounding suburbs. Whether you’re moving within the city or to nearby areas, we’ve got you covered.

Areas We Serve Proudly

Andersonville

Bucktown

Edgewater 

Elk Grove Village

Evanston

Gold Coast 

Hyde Park 

Lakeview

Lincoln Park 

The Loop

Oak Park

Naperville
River North, Schaumburg, South Shore, Wicker Park and much more

No matter where you’re moving in the Chicagoland area, Hollander is here to help! 

Moving Chicagoland since 1888

Our Affiliations

THE REVIEWS

We treat customers as family

Hollander made our move process very easy Our crew, Marcus H, Alex P, Chris C, and Jack We’re on time! Very thorough! Extremely careful! I have moved quite a bit in my lifetime. Watching them work was a masters class in customer service and move efficiency.

Karl Dorn

Hollander treated us like family from the very first phone call. Their team relieved all our stress and handled our belongings with incredible care. They wrapped every piece of furniture and protected our floors. Truly the best movers in Chicago for local and long-distance needs. We would not trust anyone else with our home.

Northbrook, IL Resident

As a top-rated United agent, they made our move seamless. The crew was professional, affordable, and attentive to every detail. They arrived on time and finished ahead of schedule. Highly recommended for anyone needing a Chicago moving company that actually delivers on its promises.

Corporate Client

This experience was excellent. Our crew was on time, courteous, and very professional. They were clearly experienced … taking any and all measures to move our possessions carefully. Can’t say enough good things about our crew (Kyle, Supervisor; Vedale; Conner, and Turtle). Thank you for doing such a good job!

David Franson
+

years in the moving industry

/5

customer satisfaction ratings

+

successful moves and counting

/5

moving experience

Frequently Asked Questions

What is the difference between forward and reverse logistics?

Forward logistics deals with the flow of goods from the manufacturer to the customer. Reverse logistics deals with the flow of goods from the customer back to the manufacturer or a disposal site. It involves returns, repairs, recycling, and asset recovery.

Can you handle international returns?

Yes. From our Chicago-based headquarters, we support reverse logistics programs around the globe. We handle the customs documentation and freight coordination required to bring assets back to the US or move them between international facilities.

Do you offer on-site packing for returns?

Yes. We often perform inside pickups where we pack the items on-site. This is critical for end of lease returns or fragile electronics where the original packaging may no longer exist.

How do you handle medical equipment with PII?

We treat medical equipment with the highest level of security. We use sealed containers and documented chain-of-custody procedures. We ensure that the physical asset is secure until it reaches the facility where data wiping or sanitization can occur.

Can you manage a reusable container program?

Absolutely. We can set up a scheduled route to collect returnable containers from your clients and return them to your plant. This ensures you always have a steady supply of empty containers for production.

Do you provide software for tracking returns?

We can work within your online portal to update status in real-time. Alternatively, we can provide our own detailed reporting and updates so you can track the progress of your assets daily or hourly.

What happens to items that cannot be repaired?

We offer recycling services for items that are beyond economic repair. We ensure they are disposed of in accordance with all environmental regulations, providing you with peace of mind and supporting your sustainability goals.

Is reverse logistics cost-effective?

Yes, when managed correctly. An efficient reverse logistics program allows you to recapture value from returned assets (via repair or resale) and reduces the costs associated with storage and waste disposal. Hollander ensures your program is designed to produce value for your stakeholders.

Do you verify the condition of the return?

Yes. Our drivers can perform a basic inspection at the time of pickup to verify the item matches the description and note any visible damage. This helps in resolving disputes regarding the condition of returned goods.

How do you ensure the safe transport of IT equipment?

u003cspan style=u0022font-weight: 400;u0022u003eWe use specialized computer carts and anti-static wrapping materials. We work closely with your IT staff to ensure servers and workstations are handled according to technical specifications.u003c/spanu003e

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Start Your Reverse Logistics Program

When you need efficient and effective Reverse Logistics Services, Hollander is your answer. Let us turn your returns process into a streamlined operation that saves money and delights customers.

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